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Who are we and where are we located?
 Digimania
is a division of Digigroup s.a. / n.v.
Our corporate headquarters are located at :
190, chaussée de Charleroi - Charleroise steenweg
1060 Brussels
Belgium
Phone : + 32.2.5344611
Fax : + 32.2.5374639
VAT nr. : BE 436.491.288
Trade register : RCB 517.275
 
To which countries do you ship?
At the present time we only ship to countries within
the European Union and to Scandinavia.
If you live anywhere else and still want to order from us, please send
us an e-mail to shipping@digimania.be.
Is it safe to order online?
When you purchase on-line at our site, your information
and payment details are sent to our server through an encrypted SSL
transmission, provided by Verisign and using the highest standard available
for e-commerce. Verisign is the world's leading certification provider
for securing communication through the Internet.
The Verisign certificate ensures that when you place
your order it is encrypted so that no one can intercept and read your
personal details and/or credit card number. It is now considered to
be "safe" for a buyer to purchase products on-line, as long as the SSL
encryption method is used. We aim to provide you with a safe and easy
on-line shopping experience.
Can I also fax or mail my order?
Should you however prefer not to order through our website,
we will gladly accept your order by fax or through regular mail. Just
follow the procedure by checking out and completing your order and you
will be given the option to either proceed with online payment or to
print your order and fax or mail it to us.
Any questions? Contact us at support@digimania.be.
What Credit Cards can I use?
We accept the following credit cards :
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Visa
-
Master Card
-
American Express
You can enter your credit card data on-line.
We will debit your account only after shipping the products you ordered.
Paying with credit card at Digimania is safe. For info view our safe
on-line shopping policy.
What other payment means are available?
Payment with bank transfer or check:
Should you prefer not to use your credit card on-line
or if you do not possess a credit card, you can also pay by sending
us a check or by bank transfer.
When paying, please mention the order number you received
in your mail confirmation. Your order will be shipped as soon as we
receive your payment. If, for any reason whatsoever, your order could
not be shipped, we will obviously reimburse you.
Please consider that, as we have to wait until we are
in possession of your payment before shipping, this payment solution
is obviously slower then when processing your payment on-line by credit
card.
Our bank details are:
 BBL
Bank account nr:
BBL 310-0626676-45
Avenue Brugman
1060 Brussels
Belgium
How about my privacy?
Digimania respects and protects your privacy. We appreciate
the trust you place in our company and will treat your personal data
with the greatest care and confidentiality.
We collect your personal information in order to handle
your order as quickly and as easily as possible. That information will
also allow us to offer you personalized services that will take into
account your taste and preferences.
Digimania respects the Belgian law of December 8, 1992,
related to the protection of privacy when handling personal data. That
law states that the agreement of the person must be obtained before
being allowed to collect personal data about that person; that the personal
data must be appropriate and correct; and that it must be collected
in order to pursue specific, explicit and legitimate means. The person
from whom the personal data is collected is entitled to have access
to, and modify, the data in question.
We may also use the information related to your purchases
and visits to our site in order to offer you more personalized services.
That information will allow us to give you suggestions and recommendations
on our products, or to inform you of changes or special offers that
might be of interest to you. We will always give you the possibility
not to receive this information if you do not wish to.
When using the Digimania site, you unconditionally
accept Digimania's privacy policy and agree that Digimania may collect
and use your data according to the above conditions.
How do I unsubscribe so that you stop sending me
messages?
If you do not want to receive this personalized information,
you can always unsubscribe
by sending us an e-mail at unsubscribe@digimania.be.
Should you wish to update your personal data please
send us an e-mail to postmaster@digimania.be.
What warranty do I get on the products I purchase
at Digimania?
We warrant our products to be free from defects in workmanship and/or material under normal use. The warranty period is defined by the manufacturer and in most cases will be valid for 2 years from the date of delivery. Please consult the manufacturer’s website for details or ask us about it.
Should you have any claim during the warranty period we will either replace or repair at our own judgment the spare parts or otherwise remedy to the defect.
In any case we will withhold your contractual rights as defined by Belgian law.
Nederlandse versie
Version française
What is the return policy of Digimania?
According to the Belgian law related to commercial practices
dated July 14,1991, customers have the right to advise Digimania that
they renounce their purchase within 7 working days following the day
of delivery, on the condition that the products are returned undamaged
and in the undamaged original packaging and within a reasonable time
frame (7 working days after notification to Digimania). The cost of
returning the goods shall be entirely borne by the customer.
To arrange for a return, you should contact Digimania:
- by e-mail at returns@digimania.be
- by fax at + 32.2.5374639
- by mail at 190, chaussée de Charleroi - 1060 Brussels - Belgium.
Please always mention your order number and the most convenient
way for us to contact you. Upon receipt and inspection of the goods
Digimania will either credit your credit card (if paid by credit card)
or bank account with the original price of the product.
Digimania cannot accept any returns of unsealed
software or other media and/or CD-ROMs.
How do I know if / when my order will be shipped?
All products available on the Digimania website are described
in good faith and as accurately as possible. The offers and prices are
valid for the day of the site consultation. All prices are VAT included.
Digimania cannot be held liable for errors contained in these offers.
The products that are presented on our site are on sale
within the limits of our stocks' availability. Digimania keeps accurate
stock of its products in order to deliver your orders as quickly as
possible. It may however occur that an article is out of stock. You
will then be quickly informed and you will be able to cancel your order
if you prefer.
Digimania cannot be held liable for any damages
stemming from the non-availability of an article.
What happens when I order a product that is out of
stock?
After placing an order you will receive an e-mail confirmation
with your order number and the estimated delivery time. You will receive
another e-mail when your order has been shipped, when it is expected
to reach you and the shipping tracking information.
When your ordered products are in stock, we will be able to ship within
24 hours. Destinations in the Benelux will usually receive their order
within 1 or 2 days, other European destinations may take as long as
1 week to be delivered.
We currently do not have an order status page where
you can track your order in real-time but we are working on it and hope
to soon provide you with this tool.
Which tribunal has jurisdiction should a dispute
arise?
All disputes arising are governed in accordance to the
Belgian law and only the courts of the Brussels judiciary territory
have jurisdiction.
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