fbpx

FAQ


Page content:


 

My Account:

How can I check my orders?
If you ever want to check your order, you can go to “your account”, you will find there a summary of every order that you made on our website.

What can I do if I forgot my password?
If you ever forgot your password, you will just have to go to the connection page where you can click on “I forgot my password” and you will receive an email with a link that will allow you to reset your password.
If there is any problem with that method, you can send us an e-mail at: info@digimania.be and we will do our best to help you.

How can I cancel my order?
If your order has not been sent yet, you can cancel it by sending an e-mail to info@digimania.be. If your order has been sent, you will have to send it back and contact us to ask for a refund.

Payment:

What payment methods can I use?

On the website : Visa, Mastercard, Bancontact, Maestro, PayPal, iDeal, Sofort et Virement bancaire

How is my payment secured?
Internet security is extremely important, to be sure that your payment information are secured, we are using the service of a specialized company: Multisafepay, a company dedicated to process and secure your information. They are meeting the strictest security standard. Every financial data exchange between your PC and our website is encrypted by their services. We do not have access to any data related to your credit card, we do not store any of your financial information on our server.

Shipping:

To which countries does Digimania ship?
Digimania only ships to the below listed countries within the European Union.

How much do you charge for shipping ?

Germany, Belgium, Luxembourg, Netherlands : All orders above €20 –> free shipping (below €20–> 5€)

Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Ireland, Italy, Lithuania, Monaco, Norway, Portugal, Romania, Slovakia, slovenia, Spain, Sweden, UK –> 10€ per order

How can I know when my order will arrive?
As soon as we ship, we will send you an e-mail with a tracking number.

Exchange and returns:

You can exchange/return your product during the first 14 days if it does not meet to your expectations.

How can I return my product?
You just have to send a mail to our support (info@digimania.be) we will send you a return code, after that you can simply send us the product with the code.

You will have to send the product in its original packaging with all its accessories, and in perfect condition otherwise restocking fees will be applied.

In which case will you not accept a return?

  • Damaged products

Confidentiality and security:

What is Digimania’s confidentiality policy?
You can check our Confidentiality policy above

How can I access my information on Digimania?
If you want to check the information that you gave us and/or modify something, you can send us an e-mail at Support@digmania.be